Associate Director of Financial Aid

3 weeks ago

Muncie, Indiana, United States IvyTech Full time
Job Summary:

The Associate Director of Financial Aid will play a key role in administering federal, state, and institutional financial aid programs at the Ivy Tech Indianapolis campus. This position will focus on coordinating the Federal Work-Study program and Satisfactory Academic Progress (SAP) appeals process.

Main Responsibilities:

• Verify student eligibility for Federal Work-Study and connect students with Ivy+ Career Link to submit resumes and apply for positions.
• Coordinate with Human Resources to process background checks and hire students.
• Demonstrate strong customer service skills and student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, and a desire to identify and support student success.
• Provide both individual and group counseling regarding availability of financial assistance, explain the application process, and assist with the completion of applications.
• Process applications and other materials related to financial assistance, including Student Aid Reports (SAR), student/parent loan applications, tax transcripts, verification of information, and certification of student eligibility.
• Package financial aid awards, disburse funds, notify students and agencies of disbursements, and process necessary reports related to federal, state, and institutional aid programs.
• Utilize various governmental websites (ScholarTrack, FAA Access, COD, NSLDS) to research and resolve difficult student issues.

Additional Responsibilities:

• Maintain accurate records for student aid applicants and help collect data for required reporting.
• Coordinate the campus Satisfactory Academic Progress (SAP) appeals process.
• Ensure that the intake and processing of special circumstances and dependency override requests are handled consistently and accurately.
• Support the work of the Financial Aid Processing and Veteran and Military Benefits hubs.
• Process forms for external agencies, including forms for housing, TANF, Workforce Development, and Vocational Rehabilitation.
• Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, Orientations, and other activities on and off campus designed for new students.
• Attend training events to increase and maintain financial aid knowledge.

Requirements:

• Bachelor's degree required and 1-3 years of related work experience. Master's degree preferred.
• Ability to work in a self-directed team environment.
• Excellent written and verbal communications.
• Knowledge of financial aid regulations and processes.
• Excellent interpersonal skills and the ability to work with college departments to obtain and maintain accurate information.
• Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate ability to work with a diverse student population in a fast-paced environment.
• Strong organizational skills and attention to detail.

Equal Opportunity Employer:

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status.

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