Restaurant Operations Manager
6 days ago
Emmy Squared Pizza is a renowned upscale casual full-service restaurant company with over 20 locations in top cities across the United States. Our Brooklyn-based team is committed to delivering exceptional dining experiences that exceed our guests' expectations.
Competitive Salary and Benefits
The Assistant General Manager position offers a competitive salary of approximately $60,000 per year, quarterly bonus potential, and a comprehensive health benefits package.
Job Description
The Assistant General Manager will provide leadership to the front-of-house team, ensuring impeccable dining experiences for our guests. Key responsibilities include:
- Direct supervision of all restaurant employees on a daily basis, inspecting operational flow and enforcing policies and processes.
- Assisting with hiring, on-boarding, and continuous training of employees.
- Overseeing the floor during service, delegating assignments as needed, and ensuring guest satisfaction.
- Interacting with guests, engaging in service recovery when issues arise, and ensuring all guests feel welcome and receive responsive, friendly, and courteous service.
- Ensuring all food and beverages are consistently prepared and served according to presentation standards and recipes.
- Contributing to reaching Company goals in sales, service, appearance, while creating a positive, fun, and productive working environment.
- Managing labor, adjusting schedules as necessary to meet business needs and financial targets.
- Maintaining superior cleanliness and sanitation throughout the restaurant, ensuring compliance with department of health standards.
- Identifying potential safety hazards and initiating corrective action, ensuring the restaurant is safe for both employees and guests.
- Facilitating meetings and training sessions covering various topics.
Required Skills and Qualifications
To be successful in this role, candidates must possess:
- A minimum of one year's experience in restaurant management, preferably in a full-service restaurant setting.
- Experience with POS, scheduling, and reservation systems, particularly with Toast and/or Dolce systems.
- Proven leadership skills, with the ability to manage, develop, and motivate a high-performing staff.
- Excellent multi-tasking and time management skills, with the ability to work effectively in a fast-paced environment.
- Proficiency in computer software and excellent written and verbal communication skills.
- A passion for food, hospitality, and providing an exceptional dining experience.
- Ability to work a flexible schedule, including weekends and holidays.
- Physical stamina to lift/carry items up to 40 pounds and push/pull items up to 75 pounds.
Why Join Our Team?
Emmy Squared Pizza is an equal opportunity employer, welcoming applicants from diverse backgrounds. We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications required for this role, we encourage you to apply.
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