Customer Service Representative

3 weeks ago


SaintBauzilledePutois, Occitanie, United States Massage Envy Full time
Job Overview

We are seeking a highly motivated and enthusiastic individual to join our team as a Sales & Customer Service Associate. As a valued member of our team, you will play a critical role in delivering exceptional customer experiences and promoting the benefits of Total Body Care.

About Us

Massage Envy is a leading provider of massage therapy and skincare services, dedicated to helping individuals achieve their wellness goals. Our team is passionate about providing top-notch service and creating a welcoming environment for clients.

Your Role

In this dynamic and supportive role, you will be responsible for:

  • Providing outstanding customer service and ensuring client satisfaction
  • Promoting the value of Total Body Care by educating clients on new and expanded services
  • Selling the Massage Envy Wellness Program and booking clients for future services
  • Encouraging homecare retail purchases based on service provider recommendations

Requirements

To succeed in this role, you must have:

  • A high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Benefits

As a Sales & Customer Service Associate, you can expect:

  • Competitive base pay of $14/hour plus commissions
  • Cost-shared healthcare including medical, dental, and vision plans
  • Free virtual urgent care for employees and their immediate family
  • 401(k) plan
  • Discounted pet insurance provided by Spot Pet Insurance
  • A flexible schedule for a better work-life balance
  • Free employee membership with a free massage or facial session after every 15 membership sales
  • Up to 50% off retail products

Salary: $14 - $17 per hour



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