Managed IT Support Specialist

4 weeks ago


Rock Island, Illinois, United States Xerox Full time

Xerox Job Description

Xerox is seeking a skilled Managed IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software to Xerox IT Managed Services customers and peers.

Key Responsibilities:

  • Provide technical assistance and support related to computer systems, hardware, and software.
  • Administer and support PCs, laptops, mobile devices, printers, servers, and other related equipment.
  • Analyze requirements, resolve problems, install hardware or software solutions, license tracking, asset management, support, and perform maintenance, and upgrades and configuration changes.
  • Collaborate with other IT personnel, may travel occasionally, and support a variety of IT systems at varying levels of complexity on classified and corporate networks including some occasional after-hours support.

Requirements:

  • Minimum of 5 years working as a Windows System Administrator or similar role.
  • 3+ yrs. IT customer service experience in a fast-paced help desk or customer contact environment.
  • High School Diploma or equivalent required, college degree preferred.
  • Extensive knowledge of Microsoft Products, VMWare or Hyper-V virtualization, Microsoft Entra (Azure) Administration, Windows server roles, DNS, DHCP, RDS, etc.
  • Strong interpersonal skills, ability to work autonomously and on a team; strong written communication skills and the ability to document/diagram IT systems and procedures; strong organizational skills and attention to detail.

About Xerox

Xerox has continually redefined the workplace experience for more than 100 years. We offer a comprehensive suite of benefits, including competitive compensation, comprehensive benefits offerings, retirement plan, paid holidays, personal choice days, and paid time off. We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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