Clay Brook Services Manager

1 week ago

Randolph, Vermont, United States Sugarbush Resort Full time
Job Summary

Sugarbush Resort is seeking a highly skilled and experienced Resort Operations Manager to oversee the day-to-day activities of our luxury Clay Brook property.

Key Responsibilities
  • Department Management: Manage and oversee the Concierge, Ski and Boot valet departments, including hiring, disciplining, and managing staff.
  • Record Keeping: Maintain intricate records of all owner communications, billing, revenue, and tax documents.
  • Rental Management: Execute the rental management program, including the rental rotation, and various other ownership programs.
  • Inventory Management: Manage The Registry Collection inventory, coordinate all exchanges, and engage inbound Registry arrivals.
  • Marketing Collaboration: Work with the Director of Lodging, CB Front Office Manager, and Marketing Dept. to develop marketing initiatives to increase occupancy and value in CB.
  • Meetings and Events: Facilitate and assist in HOA Board meetings and annual meetings, including setup, voting, distribution of time-sensitive material, and coordination of meetings among SB personnel and owners.
  • Owner Events: Arrange, setup, and manage all owner events, coordinate with other departments including Food and Beverage.
  • Seasonal Adjustments: Manage the SA program through owner demand and occupancy levels.
  • Exchange Management: Manage the Internal Exchange program, including executing exchange contracts and keeping owner website up-to-date.
  • Ownership Transfers: Facilitate all ownership transfers, execute transfers, and communicate the transfer to appropriate staff.
  • Software Knowledge: Develop extensive knowledge of SMS and other relevant Lodging software.
  • Account Management: Settle and rectify all owner accounts, including monthly statements and income checks.
  • Front Desk Support: Cross-train and be available to help, assist, and be knowledgeable with Front Desk duties.
Requirements
  • Must be a minimum of 18 years of age.
  • Must have a minimum of a high school diploma or equivalent, college degree preferred.
  • Strong communication skills.
  • Out-going and enthusiastic personality.
  • Ability to multi-task.
  • Computer skills including Office 2000, database use, and internet booking experience.
  • Valid Driver's License and an acceptable driving record.

Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.

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