Guest Services Representative

4 weeks ago


Altoona, Pennsylvania, United States Vista Host Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Vista Host Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.

Key Responsibilities
  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible.
  • Perform quality assurance requirements for the department.
  • Ensure all policies, procedures, and federal, state, and local ordinances are followed.
  • Remain highly visible and readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Manage guest complaints, ensuring superior guest satisfaction.
  • Greet, register, and assign rooms to guests in an efficient, warm, and friendly manner.
  • Answer inquiries pertaining to the hotel and its amenities.
  • Accurately check out guests and communicate departures with housekeeping staff.
  • Make, confirm, and cancel reservations via telephone, computer, and in writing.
  • Update the shift-to-shift log regularly and accurately.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
Requirements
  • Must be able to communicate in English both written and verbally.
  • Must be able to stand for long periods of time.
  • Must be able to lift 20 lbs.


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