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Order Processing Customer Support Specialist
2 months ago
Hamilton-Ryker is seeking dedicated Customer Service Order Entry Clerks for a dynamic manufacturing environment.
Compensation: $16.34/hour
Work Schedule: Monday to Friday, 8 AM to 5 PM
Key Responsibilities:
- Deliver product and billing details, tracking information, order updates, pricing quotes, and freight charges to clients through phone and electronic communication.
- Process purchase orders received via phone or electronically; confirm and input details such as pricing, ordered items, and payment methods into the system.
- Calculate credits, price estimates, taxes, and freight charges on quotes and purchase orders while managing rush orders efficiently.
- Notify accounting when accounts are on credit hold for appropriate action.
- Collaborate closely with Customer Service Technical Support to ensure customer satisfaction.
- Prepare packages with specific shipping and packing instructions prior to dispatch.
- Coordinate shipments among the factory, customers, and freight forwarders.
- Prepare documentation for processing credits, debits, and return merchandise authorizations (RMAs).
- Perform additional related tasks as required.
- Proficient in interpreting sales orders and maintaining accurate records.
- Proficiency in Spanish, including reading and writing, is preferred.