Service Operations Manager

2 weeks ago


Hillsboro, United States Peterson Holding Company Full time
Service Manager Job Description

Peterson Cat is seeking a highly skilled Service Manager to lead our service department at our Hillsboro, OR location. As a key member of our team, you will be responsible for directing all service department activities, ensuring excellent service to customers and other departments of the store.

Key Responsibilities:
  • Profit Center Management: Develop and monitor budget, control costs, and reduce expenses while contributing to cost improvement ideas.
  • Customer Relations: Maintain good customer relations, resolve problems, and enhance relations, assisting with warranty claims as needed.
  • Work Order Management: Oversee work order closing process, review work orders for accuracy and completeness, and ensure appropriateness of parts and labor.
  • Marketing and Sales: Supplement other marketing efforts, stimulate and promote use of company service capabilities, and provide quotes where possible.
  • Team Leadership: Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees, ensuring adherence to company policies and rules.
  • Safety and Compliance: Conduct safety meetings, accident investigations, and train department personnel on safe work procedures, maintaining safe and healthful working conditions and ensuring compliance with environmental regulations.
  • Office Management: Supervise assigned office staff, oversee accomplishment of clerical functions, and maintain control over on-line systems.
  • Technical Training: Provide on-the-job technical training to department technicians and schedule formal training activities.

A successful candidate will have an Associate's Degree in Diesel Technology and a minimum of six to ten years of directly related experience in truck/tractor/heavy equipment service, or an equivalent combination of education and work experience. A valid driver's license with a satisfactory driving record is also required.



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