Field Service Operations Manager

1 week ago


Hillsboro, United States LHH Full time
Field Service Manager

We are partnering with a family-owned Global organization to find their next Field Service Manager. This FSM will oversee one location and lead a team of Field Service Engineers. The ideal candidate will have strong Management experience and the desire to develop and grow their local team. This is a direct-hire role located 100% on-site in Hillsboro, OR. Compensation is $90K-$100K, DOE. Our client offers competitive medical, dental and vision plans, HSA, 10 days of PTO to start, and a 401K with immediate vesting.

Key Responsibilities:
  • Lead and manage a team of Field Service Engineers to ensure the highest level of customer satisfaction.
  • Oversee the installation, maintenance, and repair of semiconductor equipment at customer sites.
  • Develop and implement service strategies to improve efficiency and effectiveness.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Provide technical support and guidance to the field service team.
  • Collaborate with other departments to ensure seamless operations and customer support.
  • Manage customer relationships and address any service-related issues or concerns.
  • Ensure compliance with safety regulations and company policies.
  • Prepare and present reports on service activities and performance to senior management.
Requirements:
  • Bachelor's degree in Engineering, Electronics, or a related field.
  • Minimum of 5 years of experience in field service management.
  • Strong technical knowledge of semiconductor equipment and processes.
  • Excellent leadership and team management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Willingness to travel as required.


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