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Lead Operations Executive

2 months ago

Newport, Rhode Island, United States MJ Quinn Integrated Services Full time
Working Hours: 37.5 Hours per week

Salary: Competitive


We are looking for a highly proficient and seasoned Lead Operations Executive to manage the effective implementation of all fibre construction and flexible projects across Wales and parts of the South West of England.


Key Responsibilities:
1. Uphold a positive and professional representation of the department by following company policies, procedures, and standards.
2. Direct and oversee the successful achievement of essential monthly performance metrics, ensuring that Poling operations are completed within a designated timeframe at a scalable volume.
3. Maintain the average delivery age below the required Service Level Agreement (SLA).
4. Supervise a desk PMO, all field engineering management, and manage both subcontractor and direct labor resources.
5. Take responsibility for the program's financials in accordance with a defined budget, in collaboration with the commercial team.
6. Foster, promote, and advocate for a safe working culture.


Relationships:
To excel in this position, the Lead Operations Executive will need to:
1. Cultivate and enhance strong working relationships with internal and external stakeholders, including colleagues, customers, suppliers, and senior management teams.
2. Collaborate efficiently and effectively as part of a team.
3. Communicate clearly with all other departments.
4. Conduct weekly assessments with clients, providing supporting documentation to the PMO.
5. Deliver exceptional service to clients, ensuring that performance standards and contractual KPIs and SLAs are achieved.
6. Provide timely and precise periodic reports to Directors outlining project progress, challenges, and solutions.


Personal Specification:
To thrive in this role, the Lead Operations Executive will:
1. Exhibit calm, strategic thinking with strong leadership capabilities and the ability to innovate.
2. Demonstrate resilience under pressure and possess robust analytical skills to navigate complex situations.
3. Bring a combination of technical expertise, leadership insight, and strategic thinking to enhance performance and achieve results.
4. Have strong stakeholder management skills and a proven history of managing change.
5. Possess excellent communication skills, capable of reporting to director level.
6. Have a proven track record of meeting KPIs in a dynamic environment.
7. Be adept at managing change effectively.
8. Maintain a strong focus on quality, safety, and continuous improvement.
9. Prioritize tasks effectively, work well under pressure, meet deadlines, and manage business expectations.
10. Be adaptable and flexible in their work approach.
11. Hold a legal right to work in the UK.


Education, Qualifications, and Certification:
To be successful in this role, the Lead Operations Executive will have:
1. Knowledge of Openreach networks; familiarity with civil and underground backgrounds and/or poling and overhead backgrounds would be advantageous.
2. A minimum of 3 years in a leadership capacity.
3. Proficient IT skills, particularly in Excel and Microsoft BI.
4. A full UK Driving License that has been continuously held for 12 months or more, with no more than 6 points.


Diversity Statement:
MJ Quinn is dedicated to fostering an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly, without discrimination based on age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates, regardless of their background, disability, or gender, and is committed to creating a workforce as diverse as the communities we serve.


Job Types:
Full-time, Permanent

Benefits:
Cycle to work scheme

Schedule:
Monday to Friday

Education:
Bachelor's (preferred)

Experience:
Operations management: 3 years (required)