Senior Banking Operations Manager

4 days ago


Bay City, Michigan, United States Independent Bank Corporation Full time
Independent Bank Corporation seeks a highly skilled Senior Banking Operations Manager to lead our retail banking branch team. The successful candidate will have at least 3 years of sales experience, preferably in a retail banking environment, and 2+ years of management experience.

The estimated salary for this position is $85,000 - $110,000 per year, depending on qualifications and experience.

About the Role:
In this role, you will be responsible for managing a full-service retail banking office, ensuring that all established policies and procedures are followed. You will positively influence branch profitability by expanding and developing new personal and business banking relationships. You will consistently deliver high-quality customer service, develop your customer base, and grow the branch portfolio in a cost-effective manner.

Responsibilities:
* Manage employees, organize and direct activities, maximize branch profitability, provide high-level quality customer service, and have overall daily operational responsibility for the performance of the office location.
* Participate in the selection, training, and development of assigned staff; complete and conduct performance reviews; act as final authority for basic issue resolution at office level.
* Oversee organization of branch sales, operations, and service processes and procedures to maximize customer service and staff productivity and operational efficiencies.

Required Skills and Qualifications:
* Associate's or Bachelor's degree or equivalent of working experience.
* 3+ years of sales experience, preferably in a retail banking environment.
* 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position.

Benefits:
* Competitive compensation package.
* Accommodating and flexible paid time off.
* A knowledgeable, goal-driven, and exciting team of colleagues.
* Exposure to different areas of banking and the ability to work with leaders within the industry.
* Community-focused events and volunteer opportunities.


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