Global Customer Retention Specialist
1 week ago
We are excited to invite a seasoned International Retention Manager to our innovative team at HexClad. In this pivotal role, you will be instrumental in fostering customer loyalty and driving repeat purchases.
Key Responsibilities:
- Oversee the execution of email and SMS marketing campaigns targeting both domestic and international audiences.
- Manage daily operations of our loyalty and referral initiatives, ensuring seamless execution.
- Develop and maintain analytics dashboards to monitor performance metrics and guide strategic decisions.
Location: Remote
Position Type: Full Time - Exempt
Reporting To: Director of Retention
Engagement Strategies:
As our International Retention Manager, you will design and implement targeted email and SMS campaigns to engage customers across various markets, including Canada, Europe, the UK, Japan, and Australia. You will also:
- Collaborate with the marketing team to craft compelling content tailored to diverse customer segments.
- Utilize customer segmentation and personalization techniques to enhance campaign performance.
- Lead the launch and management of our loyalty program, focusing on enrollment and engagement strategies.
Analytics and Insights:
In this role, you will build and refine analytics dashboards to track key performance indicators related to customer retention. Your responsibilities will include:
- Analyzing data to uncover trends and opportunities for enhancing retention strategies.
- Providing regular insights and reports to management to inform strategic adjustments.
- Working closely with customer service teams to translate feedback into actionable improvements.
Qualifications:
To be successful in this role, you should possess:
- A minimum of 2 years of experience in eCommerce retention management, with a focus on international markets.
- Knowledge of international marketing regulations, such as GDPR.
- A proven track record in developing successful retention strategies and loyalty programs.
- Experience with email marketing, SMS campaigns, and customer segmentation.
- Strong analytical skills, with proficiency in tools like Google Analytics and Excel.
- Excellent project management capabilities and communication skills.
- A degree in Marketing, Business, or a related field; a Master's degree is a plus.
What We Offer:
- Competitive compensation based on skills and experience.
- Annual bonus potential.
- Comprehensive health benefits, including dental and vision.
- 401k plan with matching contributions.
- Unlimited time off to support work-life balance.
- Employee perks on cookware to enhance your home.
-
Head of Customer Retention
7 days ago
Los Angeles, California, United States DTC Jobs Full timeJob Description**Develop a Comprehensive Customer Retention Strategy**We are seeking a seasoned professional to lead our customer retention efforts, focusing on LTV optimization, user experience enhancement, and customer journey mapping. This role requires a deep understanding of customer behavior and segmentation, with a focus on driving customer lifetime...
-
Customer Service Specialist
2 weeks ago
Los Angeles, California, United States Insight Global Full timePosition OverviewInsight Global is seeking a dedicated Remote Customer Service Specialist to join our team. This role is essential for managing a high volume of inbound communications from clients, with an expectation of handling 40-60 calls daily.Key ResponsibilitiesThe successful candidate will:Assist clients in understanding their insurance benefits and...
-
Retention Marketing Specialist
2 weeks ago
Los Angeles, California, United States Alabaster Co Full timeCompany Overview: Alabaster Co is a prominent brand focused on exquisitely crafted Bibles and literature for the Christian community. We take pride in our dynamic, fast-paced, and innovative environment. Our close-knit team is committed to excellence and driven by a passion for creating meaningful and impactful products.Role Overview:We are in search of a...
-
Partner Retention Specialist
3 days ago
Los Angeles, California, United States LINQM Full timeAbout LINQMAt LINQM, we're a fast-growing Beauty brand in the LA area, and we're looking for a skilled professional to join our team as a Partner Retention Specialist.Key ResponsibilitiesClient Management: Ensure accurate and up-to-date information about our partners, and maintain strong relationships with existing partners to ensure their ongoing...
-
Customer Retention Team Member
7 days ago
Los Angeles, California, United States OMI Inc. Full timeJob OverviewOMI Inc. is seeking a highly motivated and results-driven individual to join our Customer Retention and Sales team as an Entry-Level Business Development Associate. This is an exciting opportunity for a recent graduate or entry-level professional to launch their career in a dynamic and fast-paced environment.Key Responsibilities:Develop and...
-
Global Logistics Operations Specialist
1 week ago
Los Angeles, California, United States Alchemy Global Talent Solutions Full timeAlchemy Global Talent Solutions is partnering with a distinguished international relocation firm to identify a proficient Global Logistics Operations Specialist to enhance their team.This role is primarily office-based and entails the management of ocean and air freight arrangements, ensuring efficient processing, and delivering outstanding client...
-
Game Support Specialist
1 week ago
Los Angeles, California, United States PuroClean Certified Restoration Specialist of Auburn Full timeJob SummaryWe are seeking a highly skilled Game Support Specialist to join our team at PuroClean Certified Restoration Specialist of Auburn. As a key member of our support team, you will be responsible for delivering exceptional player experiences and ensuring the highest quality gaming experience.Key ResponsibilitiesPlayer Support: Provide top-notch support...
-
Retention Marketing Strategist
7 days ago
Los Angeles, California, United States DTC Jobs Full timeJob Description**Develop a Comprehensive Customer Retention Strategy**We are seeking a seasoned professional to lead our customer retention efforts, focusing on LTV optimization, user experience enhancement, and customer journey mapping. This role requires a deep understanding of customer behavior and segmentation, with a focus on driving customer lifetime...
-
Global Client Support Specialist
2 weeks ago
Los Angeles, California, United States SEKO Full timeGlobal Client Support SpecialistJob Category: Operations Requisition Number: INTER001076Job OverviewTo maintain our leadership in the dynamic and evolving global logistics sector, it is crucial to recruit individuals who resonate with our corporate values and aspire to contribute to the future achievements of our organization. If you thrive in a challenging...
-
Global Brand Specialist
7 days ago
Los Angeles, California, United States FORMA Brands Full timeAbout the RoleWe are seeking a highly skilled Global Brand Specialist to join our team at FORMA Brands. As a key member of our brand development team, you will play a critical role in driving the growth and success of our global brand portfolio.Key ResponsibilitiesSupport the development of product pipelines and identify market opportunities and...
-
Global Brand Specialist
8 hours ago
Los Angeles, California, United States FORMA Brands Full timeAbout the RoleWe are seeking a highly skilled Global Brand Specialist to join our team at FORMA Brands. As a key member of our brand development team, you will play a critical role in driving the growth and success of our global brand portfolio.Key ResponsibilitiesSupport the development of product pipelines and identify opportunities for growth and...
-
Retention Strategy Lead
1 week ago
Los Angeles, California, United States Dr. Squatch Full timeJob OverviewCompany Mission:At Dr. Squatch, we are committed to elevating men's personal care through our innovative range of natural, high-quality products. As a rapidly expanding company, we are consistently launching new product lines and entering new markets. Our dedication to workplace excellence has earned us multiple recognitions as a Great Place to...
-
Customer Engagement Specialist
2 weeks ago
Los Angeles, California, United States Konica Minolta Business Solutions Ltd Full timeOverviewReporting to the National Manager - Customer Success, the Customer Success Manager (CSM) plays a pivotal role in cultivating customer relationships that foster loyalty and retention. The CSM collaborates closely with clients to ensure their satisfaction with the services provided and to enhance areas of concern. This includes the capacity to identify...
-
Director of Customer Loyalty
7 days ago
Los Angeles, California, United States Pixi Full timeJob DescriptionPixi is seeking an experienced and innovative Director of Customer Loyalty to join our team in Los Angeles, California.This role will be responsible for developing and executing strategies to improve customer retention, loyalty, and lifetime value across our ecommerce platforms.Key Responsibilities:Strategy Development and Execution: Develop...
-
Global Trade Specialist
5 days ago
Los Angeles, California, United States IK Hofmann Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Global Trade Specialist to join our team at IK Hofmann. As an Import/Export Agent, you will be responsible for processing export and import inquiries, preparing and finalizing outbound flights/trucks, and handling import documentation.Key ResponsibilitiesExport and Import Processing: Process...
-
Global Technology Support Specialist
10 hours ago
Los Angeles, California, United States Latham & Watkins Full timeAbout Latham & WatkinsLatham & Watkins is a leading global law firm renowned for its exceptional expertise and commitment to excellence. Our firm's success is built on a foundation of innovation, collaboration, and a passion for delivering outstanding results for our clients.About the RoleThe Global Technology Support Specialist is a critical member of our...
-
Customer Reliability Specialist
2 weeks ago
Los Angeles, California, United States Smiths Group plc Full timePosition Overview: The Customer Reliability Specialist plays a crucial role in ensuring the optimal performance of products at customer facilities. This position involves close collaboration with customers to uphold partnership agreements and enhance product reliability.Key Responsibilities:Engage with local sales representatives and customer stakeholders to...
-
Global Brand Marketing Specialist
1 week ago
Los Angeles, California, United States Unilever Full timeJob Overview:We are seeking a highly motivated and experienced professional to join our team as a Global Brand Marketing Specialist at Unilever. As part of our international expansion efforts, you will work closely with the Unilever Brand Lead to drive marketing strategy and communication efforts across various geographies.Key Responsibilities:Develop and...
-
Customer Experience Specialist
9 hours ago
Los Angeles, California, United States SwagUp Full timeJob SummarySwagUp is seeking a highly skilled and customer-focused Customer Experience Specialist to join our team. As a key member of our Customer Support/Care team, you will work closely with our Sales and Operations teams to ensure seamless customer experiences.About the RoleThis is an introductory role that will provide you with the opportunity to learn...
-
Electrical Maintenance Specialist
1 week ago
Los Angeles, California, United States ASM Global Full timePosition Overview:As an Electrical Maintenance Specialist at ASM Global, your responsibilities will include:Installation and Maintenance: You will be tasked with the installation, upkeep, and repair of electrical systems and equipment across various venues and event spaces.Troubleshooting: Identifying and resolving electrical issues will be a key part of...