Practice Manager

1 month ago


Castle Rock, Colorado, United States Summit Health Full time

Job Summary

Village Medical is seeking a highly skilled Practice Manager to join our team in Castle Rock, CO. As a Practice Manager, you will be responsible for facilitating day-to-day clinical operations within the practice, including managing patient, staff, and provider interactions and maintaining a service-based approach to issue resolution.

Key Responsibilities

  • Oversee all clinical support staff, including Medical Assistants and Patient Reception Specialists
  • Receive and understand direction on clinical processes and competencies from clinical operations leadership and disseminate updates and new protocols to staff
  • Assist with the onboarding, launch, and integration of new Village Medical clinics
  • Function as a key communication point within the practice and among providers
  • Act as the initial point of escalation for any staff, provider, or patient concern
  • Ensure success on practice Key Performance Indicators (KPIs)
  • Lead clinical staffing assignment and alignment
  • Provide clear and consistent communication with employees
  • Ensure clinical staff meetings and huddles are performed successfully
  • Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively
  • Supply management and delegation as required
  • Ensure appropriate orientation of new employees and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands
  • Complete annual and mid-year employee evaluations for clinical staff, as directed
  • In conjunction with Talent Acquisition, lead the recruitment, selection, and hiring process for clinical positions
  • Proactive involvement in employee mentoring, coaching, and discipline
  • Accountable for understanding and executing the Practice Operating Plan
  • Responsible for performance against practice budget
  • Responsible for bi-weekly completion of clinical employee payroll
  • Assist the provider in delivery of patient care, works with provider to resolve all emergent patient or clinical issues in a timely manner
  • Monitor the patient flow to identify gaps and partner with nursing leadership to address appropriately

Requirements

  • High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
  • A keen sense of personal accountability for delivering individual and team results
  • Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
  • Highly relationship-oriented and ability to serve complex patient populations
  • A passion for mentoring others and fostering teamwork with a desire to drive outcomes
  • A hands-on, solution-oriented leader who drives change through building and leveraging trust
  • A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do

Education and Experience

  • High School Diploma/Equivalency
  • 3 years minimum clinical or clerical experience in primary care or similar practice setting
  • 1 year direct supervisory experience preferred

About Village Medical

Village Medical is a national leader in primary care, partnering with top physicians to deliver high-quality patient care. We're committed to transforming the way primary care is delivered and how patients are served.



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