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Administrative Support Manager

1 month ago

Nashville, Tennessee, United States Epiq Full time
Job Title: Administrative Support Manager

The Administrative Support Manager will oversee the day-to-day business operations of the document processing team, ensuring seamless workflow coordination and special project management. This role requires strong interpersonal skills, excellent written and verbal communication, and the ability to prioritize and coordinate multiple assignments.

Key Responsibilities:
  • Manage team performance, ensuring employees meet performance standards and adhere to company policies
  • Maintain daily contact with customers to discuss needs, requirements, and deadlines
  • Implement and maintain quality control mechanisms to ensure operational efficiency
  • Develop and generate statistical reports to monitor team performance and customer satisfaction
  • Resolve grievances and issues raised by lawyers, paralegals, and other job requestors
Requirements:
  • Bachelor's degree or equivalent experience
  • 7-10 years' experience in a supervisor role or process management, preferably in a law firm environment
  • Advanced knowledge of legal policies and procedures
  • Excellent written and verbal communication skills
  • Strong interpersonal skills

The Compensation range for this role is $84,000 to $126,000 USD per hour, and may be eligible for an annual bonus. A relocation stipend may be available for candidates moving to a new location.

Epiq is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance or an accommodation during the application process, please let us know.