Quality Assurance Manager
2 days ago
We are seeking a highly skilled Quality Assurance Manager to oversee the day-to-day responsibilities of our Quality Department. The ideal candidate will have a strong background in quality improvement, excellent communication skills, and the ability to lead a team to achieve operational goals.
Key Responsibilities- Supervise quality staff and oversee daily operations of the department.
- Utilize process improvement strategies to conduct analysis of data and collaborate with department/unit and organizational leadership.
- Promote processes that increase high reliability, patient safety, quality, efficiency, and patient satisfaction.
- Supervise and participate in the investigation of adverse events and report related information to the Director of Quality and the Director of Risk Management.
- Collaborate with physicians, nurses, and clinical areas in applying High Reliability Principles and utilize project management skills to facilitate improvements that have a positive impact on patient safety.
- Oversee the physician peer review process and collaborate with Peer Review partners during the Peer Review Process, ensuring appropriate case referral and thorough review of patient care.
- Function as an expert resource for interpreting and ensuring adherence to all Joint Commission, State, and Federal standards, and provide ongoing education to departments related to regulatory compliance.
- Supervise and conduct reviews of patient grievances and collaborate with Risk/Patient Advocacy to identify issues and opportunities for improvement.
- Conduct root cause analyses, common cause analyses, and risk assessments utilizing High Reliability methods to identify system issues and assist department/unit leadership with development of process improvements.
- Develop and review policy and/or procedure related to the quality department.
- Assist departments/units with analyzing Patient Satisfaction/HCAHPS data and partner with leadership to develop strategies to improve patient satisfaction.
- Oversee the CMS/Joint Commission Public Performance measures programs for Danbury Hospital/Norwalk Hospital. Analyze and interpret data to identify opportunities for improvement. Drive related initiatives to ensure requirements and implemented and improved standards and outcomes are achieved.
- Conduct ongoing and annual performance reviews.
- Fulfill all compliance responsibilities related to the position.
- Perform other duties as assigned.
- Bachelor's Degree required.
- Clinical expertise, excellent verbal and written communication skills, and organizational skills required.
- Minimum experience: five years.
- Desired: Management experience.
- Manual: significant manual skills/motor coordination and finger dexterity.
- Occupational: Some occupational risk.
- Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force.
- Physical Environment: Generally pleasant working conditions.
- RN.
- Nuvance Health.
- 307.
- Quality Improvement.
- Yes.
- $43.92 - $81.56 Hourly.
- We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.
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