Service Expert

5 days ago


Norwood Young America, Minnesota, United States The Alpha Group Full time

**Job Description:**

A reputable organization in Norwood, MA is seeking a Customer Service Representative for a Full-time Permanent position.

The successful candidate will have the opportunity to work with a close-knit team and enjoy various benefits, including health insurance, dental insurance, vision insurance, 401k, two weeks of vacation, one week of sick time, two personal days, and holiday pay.

Responsibilities:

  • Receive and answer customer inquiries through multiple media channels in a prompt and professional manner.
  • Process applications, endorsements, and claims.
  • Provide information to customers about insurance policies, coverage options, and billing inquiries.
  • Enter and maintain client information in management systems.
  • Deliver exceptional customer service at each stage, including following up with clients to ensure concerns are addressed.
  • Elevate issues to the appropriate team members when necessary.
  • Support clients in renewing or canceling coverages and making policy changes.
  • Stay current with industry trends, regulations, and best practices.

Requirements:

  • At least 1-2 years of customer service experience.
  • Prior experience using claims management and imaging systems.
  • A minimum Bachelor's degree in a related field or equivalent experience.
  • Strong verbal and written communication skills.
  • Excellent computer skills, including Microsoft Office software.
  • Ability to prioritize tasks effectively.
  • Superior customer service skills.
  • Good organizational and time management skills.

The working hours are from 8:30am to 5:00pm, Monday through Friday. The salary range for this position is $20.00-$21.00 per hour, with opportunities for growth based on experience.



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