Senior Cloud Reliability Engineer

5 days ago


Yarmouth, Massachusetts, United States Tyler Technologies Full time

Job Summary

We are seeking a highly skilled Senior Site Reliability Engineer to join our team at Tyler Technologies. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining scalable and reliable cloud-based systems.

Responsibilities

  • Design and implement monitoring tools to ensure performance, reliability, and scalability of AWS EKS-based systems.
  • Collaborate with cross-functional teams to ensure architecture and deployment models meet SLA commitments and are prepared for future growth.
  • Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost-effective.
  • Apply software engineering best practices to comprehensively address and resolve problems.
  • Collaborate with product support teams to drive efficiency and enhance customer experience through self-service tools and automation.
  • Ensure timely response to incidents and support requests, collaborating effectively on solutions.
  • Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
  • Lead and participate in incident retrospectives to enhance future response efforts.
  • Participate in on-call rotations, providing critical support as needed.

Qualifications

  • Extensive technical career in reputable technology firms, particularly with large-scale cloud applications.
  • Expertise in Site Reliability Engineering concepts and practices, including observability platforms and monitoring tools.
  • Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
  • Proficiency in infrastructure as code technologies, such as Terraform.
  • Strong software engineering skills in languages like Python, JavaScript, or Go.
  • Familiarity with DevOps and CI/CD methodologies.
  • Bachelor's degree in Computer Science or related field.


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