Case Manager

5 days ago

Raleigh, North Carolina, United States InsideHigherEd Full time
About the Role

We are seeking a highly skilled and compassionate Case Manager to join our team at InsideHigherEd. As a Case Manager, you will play a critical role in providing support and guidance to students who are experiencing personal, academic, or vocational challenges.

Key Responsibilities
  • Collaborate with our counseling center staff, community providers, and campus constituencies to plan, implement, and coordinate care for students in need.
  • Assist students with mental health services coordination and needs, including referrals to community resources and facilitating access to care.
  • Follow up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations.
  • Provide clinical bridging services for clients until linked with appropriate services.
  • Collaborate with and serve as a consultant for our campus CARES team as needed.
  • Initiate and maintain ongoing liaison relationships with community health providers, services, hospitals, and other resources.
  • Monitor reports from on-call service and campus partners, update client files, and notify Counseling Center providers when relevant.
  • Maintain and update the NC State Referral Database.
  • Follow-up with students who made contact with the Counseling Center but have not been seen by a provider.
  • Complete documentation in a timely manner.
  • Collect case management data and complete reports as requested.
  • Provide day time and on-call after hours crisis services.
  • Provide emergency/crisis care in the form of triage services.
  • Collaborate and consult with key stakeholders on- and off-campus to develop and maintain comprehensive and multidisciplinary mental health care for students.
  • Consult with faculty, staff, students, family members, and student guardians.
  • Requires some evening and weekend work.
  • Provide outreach, consultation, and emergency/crisis services.
  • Conduct routine triage appointments for access to services.
  • Conduct brief therapeutic interventions, individual and group counseling.
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services. Prepare written clinical and other reports as required.
  • Interpret and explain laws, regulations, and services to clients.
  • Develop and maintain a clinical case-management system to monitor high-risk students.
  • Provide supportive counseling and advocacy for clients.
  • Coordinate services and required information with the Office of Student Conduct.
  • Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
  • Build and maintain positive working relationships with co-workers, employees of other offices, and departments in the university and community, using principles of good customer service.
  • Participate in continuing education focusing on ethical requirements for clinical practice and cultural competence.
  • Participate in committee work as well as treatment teams when appropriate.
  • Participate in the training and/or supervision of graduate students and early career clinicians.
Shared Risk Assessment Responsibilities
  • Evaluate potentially high-risk, violent, and suicidal students as part of a Counseling Center in-house team.
  • Provide clinical expertise in student cases where there is a concern about actual or potential violence, or serious psychological disturbance.
  • Serve as a consultant to Counseling and other University faculty, staff, and administrators who express concerns about cases involving potential or actual threats of violence, or serious psychological disturbance.

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