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Case Management Liaison

2 months ago

Raleigh, North Carolina, United States WakeMed Full time

About WakeMed:

Serving the community since 1961, WakeMed Health & Hospitals is a leading healthcare provider in Wake County, dedicated to delivering exceptional and compassionate care.

Our Mission:

We are committed to improving the health and well-being of our community by providing outstanding patient care and promoting healthy lifestyles.

Job Summary:

The Case Management Liaison supports the implementation of care management services for select patients in the community, working collaboratively with healthcare providers and clinical staff to ensure seamless coordination of care and follow-up.

Key Responsibilities:

  • Assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes.
  • Perform outreach and intake interviews to collect patient-level information, promoting optimal health and self-management through advocacy, empowerment, and identification of and connection with resources.
  • Facilitate efficient service delivery and promote a positive patient-provider relationship.
  • Assist with administrative support tasks.

Requirements:

  • 2 Years of Clinical Experience in Acute Care or Healthcare Required.
  • High School Diploma or Equivalent Required.
  • Associate's Degree in a Related Field Preferred.
  • Certified Health Coach Preferred.

Work Schedule:

Monday-Friday, with no weekend or call requirements.