Financial Services Associate

2 weeks ago


Grass Valley, California, United States Quality Talent Group Full time
Job Overview

About Quality Talent Group:
At Quality Talent Group, we recognize that a fulfilling career encompasses more than just a position. It involves discovering the components that enable you to flourish in your professional journey. We are committed to providing a competitive salary, comprehensive benefits, and programs that promote a healthy work-life balance.

Position Summary:
We are currently seeking a Banking Operations Representative to join our dynamic team. In this role, you will play a vital part in the local community by delivering essential financial services to residents and businesses alike. If you have a passion for customer interaction and are eager to develop your career in the financial sector, this position offers significant growth potential.

Key Responsibilities:

  • Facilitate customer interactions by processing transactions, offering digital solutions, and connecting clients with banking professionals.
  • Execute operational tasks while adhering to established policies to minimize risks.
  • Perform routine transactional and customer support activities efficiently, utilizing knowledge of banking procedures and products.
  • Receive guidance from management and exercise discretion within defined policies.
  • Address inquiries and issues by escalating them to more experienced team members.
  • Engage with customers to build relationships and fulfill their transaction requests.
  • Assess customer needs and provide relevant financial information and services.

Qualifications:

  • Minimum of 6 months of experience in customer interaction, which may include work experience, training, or education.

Preferred Skills:

  • Experience in customer service with a focus on complex transactions across various systems.
  • Ability to educate customers on technology and promote mobile banking solutions.
  • Demonstrated professionalism and integrity in customer interactions.
  • Team-oriented mindset with a commitment to meeting customer needs.
  • Experience in cash handling and adherence to policies and regulations.
  • Proficient in identifying potential fraud and taking appropriate preventative measures.
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

Job Expectations:

  • Flexibility to work a schedule that may include weekends.

Diversity and Inclusion:
Quality Talent Group values diversity and is committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.



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