Financial Services Associate
2 weeks ago
About Quality Talent Group:
At Quality Talent Group, we recognize that a fulfilling career encompasses more than just a position. It involves discovering the components that enable you to flourish in your professional journey. We are committed to providing a competitive salary, comprehensive benefits, and programs that promote a healthy work-life balance.
Position Summary:
We are currently seeking a Banking Operations Representative to join our dynamic team. In this role, you will play a vital part in the local community by delivering essential financial services to residents and businesses alike. If you have a passion for customer interaction and are eager to develop your career in the financial sector, this position offers significant growth potential.
Key Responsibilities:
- Facilitate customer interactions by processing transactions, offering digital solutions, and connecting clients with banking professionals.
- Execute operational tasks while adhering to established policies to minimize risks.
- Perform routine transactional and customer support activities efficiently, utilizing knowledge of banking procedures and products.
- Receive guidance from management and exercise discretion within defined policies.
- Address inquiries and issues by escalating them to more experienced team members.
- Engage with customers to build relationships and fulfill their transaction requests.
- Assess customer needs and provide relevant financial information and services.
Qualifications:
- Minimum of 6 months of experience in customer interaction, which may include work experience, training, or education.
Preferred Skills:
- Experience in customer service with a focus on complex transactions across various systems.
- Ability to educate customers on technology and promote mobile banking solutions.
- Demonstrated professionalism and integrity in customer interactions.
- Team-oriented mindset with a commitment to meeting customer needs.
- Experience in cash handling and adherence to policies and regulations.
- Proficient in identifying potential fraud and taking appropriate preventative measures.
- Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Job Expectations:
- Flexibility to work a schedule that may include weekends.
Diversity and Inclusion:
Quality Talent Group values diversity and is committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.
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