Patient Service Representative

3 days ago


Lowell, Massachusetts, United States Lowell Community Health Ctr Full time

Patient Service Representative Job Summary

The Lowell Community Health Center is seeking a skilled Patient Service Representative to join our dynamic team. As a Patient Service Representative, you will be the first point of contact for patients, visitors, and staff, providing exceptional customer service and ensuring effective communication between patients and healthcare providers.

Key Responsibilities:

  • Provide warm and friendly greetings to patients and visitors, addressing inquiries and providing information as needed.
  • Manage patient intake, verify personal information, and direct patients to appropriate waiting areas or examination rooms.
  • Schedule, reschedule, or cancel patient appointments as needed, ensuring accurate data entry in the electronic health record (EHR) system.
  • Deliver exceptional customer service, resolving patient complaints and issues in a professional and timely manner.

Requirements:

  • High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
  • Experience in a healthcare or customer service environment is preferred.
  • Effective communication and interpersonal skills.
  • Proficiency in Microsoft Office and EHR systems.

Work Environment:

Frequent contact with patients, families, visitors, nurses, and other department staff. Occasional requests to change work areas to cover another priority area to meet patient needs. Occasional stress and pressure caused by multiple simultaneous demands. May be exposed to various infectious diseases.



  • Lowell, Massachusetts, United States Lowell Community Health Ctr Full time

    About the RoleWe are looking for a detail-oriented and customer-focused individual to serve as our Patient Access Representative. In this role, you will be responsible for managing phone interactions, scheduling appointments, and gathering patient demographic information.You will also be expected to promote and educate patients on our Patient Portal and...


  • Lowell, Massachusetts, United States TGS Global Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at TGS Global.This role is responsible for managing patient records, fulfilling customer orders, and maintaining high levels of integrity and trust for our products.The ideal candidate will have two years of direct customer service experience, retail experience, and...


  • Lowell, Massachusetts, United States Eastern Bank Full time

    Job SummaryWe are seeking a highly motivated Banking Service Representative to join our team at Eastern Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service and supporting the sale of banking products and services.As a Banking Service Representative, you will work closely with customers to understand...


  • Lowell, Massachusetts, United States Jeanne D'Arc Full time

    Financial Services Representative Job Summary:We are seeking a skilled and enthusiastic Financial Services Representative to join our team at Jeanne D'Arc Credit Union. As the primary agent for building member relationships, you will educate members about our products and services while adhering to our policies and procedures.About the Role:You will serve as...


  • Lowell, Massachusetts, United States Jeanne D'Arc Full time

    OverviewThe Jeanne D'Arc Credit Union is seeking a highly motivated Service Center Representative to join our team. As a member of our contact center, you will play a crucial role in building member relationships and providing exceptional customer service.


  • Lowell, Massachusetts, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our restaurant staff, you will play a vital role in delivering exceptional customer experiences.


  • Lowell, Massachusetts, United States Jeanne D'Arc Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Jeanne D'Arc. This role is responsible for building strong relationships with our members through education about credit union products and services via telephone.Key Responsibilities:Accepts incoming calls, greets members, and provides relevant information regarding...


  • Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full time

    About the RoleUKG, a leading global provider of HR technology solutions, is seeking a skilled Product Support Representative to join our team. As a key member of our support team, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional support through various communication channels.This is an exciting opportunity...


  • Lowell, Massachusetts, United States Sciens Building Solutions Full time

    **About the Role**Sciens Building Solutions is seeking a highly organized and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for ensuring seamless interactions with existing and potential customers, maintaining a positive company image, and delivering exceptional...


  • Lowell, Massachusetts, United States Mike Anderson Chevrolet of Merrillville Full time

    We are seeking a Customer Service Representative to join our team at Mike Anderson Chevrolet of Merrillville. As a key member of our team, you will provide exceptional customer service and support to our customers.Job ResponsibilitiesThe successful candidate will have a high school diploma/GED, excellent communication skills, and proficiency in Microsoft...


  • Lowell, Massachusetts, United States T-Mobile Full time

    T-Mobile is a leading wireless network provider that offers a wide range of services and products to its customers. Our team is dedicated to providing exceptional customer experiences, and we are seeking a skilled Customer Service Representative - Mobile Expert to join our team.About the RoleAs a Customer Service Representative - Mobile Expert, you will be...


  • Lowell, Massachusetts, United States Labcorp Full time

    Overview:LabCorp is a leading healthcare company with a passion for helping people live happy and healthy lives. We provide vital information that helps our clients and patients understand their health.Estimated Salary:$60,000 - $80,000 per yearAbout the Role:We are seeking an experienced Laboratory Site Coordinator to join our team in Hazlet, NJ. As a key...


  • Lowell, Massachusetts, United States Lowell General Hospital Full time

    Job Summary:We are seeking an experienced Registered Nurse to join our team as a Patient Care Navigator at Lowell General Hospital. This is a unique opportunity to work in a community-focused setting and make a meaningful impact on patient care.About the Role:The Patient Care Navigator will work closely with patients, families, and healthcare providers to...


  • Lowell, Massachusetts, United States Syneos Health inVentiv Health Commercial LLC Full time

    About the RoleWe are seeking an experienced Specialty Pharmaceutical Sales Representative to join our team as a Territory Business Manager (TBM). This is an exciting opportunity to build relationships with key customers, deliver product and patient access information, and drive sales growth in a compliant and ethical manner.The ideal candidate will have a...


  • Lowell, Massachusetts, United States LAZ parking Full time

    About LAZ ParkingAt LAZ Parking, we pride ourselves on being a PEOPLE FIRST company. We believe in creating opportunities for our employees and value for our clients. Our mission is to provide exceptional customer service and exceed expectations.CompensationThe estimated annual salary for this position is approximately $31,200, based on an hourly wage of $15...


  • Lowell, Massachusetts, United States Comcast Full time

    The Sales Consultant role at Comcast offers a unique opportunity to deliver exceptional customer experiences while achieving sales and customer experience goals. As a Sales Consultant, you will be responsible for providing expert guidance to customers on our products and services, utilizing knowledge and skills to provide personalized...


  • Lowell, Massachusetts, United States LAZ parking Full time

    About the RoleWe're on the hunt for an energetic and charismatic Customer Service Representative to join our team at LAZ Parking! As a representative of our company, you'll be the face of our business, ensuring that every customer leaves with a smile on their face and a story to tell.Key ResponsibilitiesGreet customers warmly, respond promptly to their...


  • Lowell, Massachusetts, United States Jeanne D'Arc Full time

    Key ResponsibilitiesThis position requires a high degree of confidentiality, discretion, diplomacy, and tact in communication. As a Member Service Representative Float, you will:* Build relationships and foster positive interactions with Credit Union team members, members, and vendors.* Demonstrate friendly, helpful, and efficient service, using positive...


  • Lowell, Massachusetts, United States Iscar Metals, Inc. Full time

    About the RoleWe are seeking a skilled Technical Applications Sales Representative to join our team in northeastern Massachusetts. As a representative, you will be responsible for promoting our cutting tool products and providing exceptional customer service.With a minimum of 3-5 years of machining & industrial sales experience, you will have a deep...


  • Lowell, Massachusetts, United States Capital One Careers Full time

    Harvard Square Cafe Job DescriptionWe are seeking a Customer Experience Representative to join our team at the Harvard Square Cafe in Cambridge, Massachusetts.About Us:At Capital One Careers, we pride ourselves on providing exceptional customer experiences and fostering a culture of innovation and inclusivity. Our cafe is a hub for community engagement and...