Support Services Representative
2 days ago
UKG, a leading global provider of HR technology solutions, is seeking a skilled Product Support Representative to join our team. As a key member of our support team, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional support through various communication channels.
This is an exciting opportunity for individuals who are passionate about delivering outstanding customer service, resolving complex issues, and continuously expanding their knowledge of our product offerings.
Responsibilities:
- Provide timely and effective support to customers through phone, email, remote sessions, and our CRM case management system
- Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery
- Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction
Requirements:
- 2+ years of customer service experience
- 2+ years of software support experience
- Experience with HR/Payroll
- Strong verbal and written communication skills with a demonstrated communication ability
- Highly motivated and team-oriented individual
The estimated salary for this position is $49,400 - $59,800 per year, depending on location and experience. UKG offers a comprehensive benefits package, including wellness programs, tuition reimbursement, and U Choose, a customizable expense reimbursement program.
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Banking Service Representative
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Customer Service Representative
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Customer Service Representative
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Patient Service Representative
3 days ago
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Home Visiting Support Specialist
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Program Coordinator
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