Call Center Coordinator

3 weeks ago


Chelmsford, Massachusetts, United States Milltown Plumbing Full time
Service Call Dispatcher
Milltown Plumbing & Heating Inc. is seeking an experienced Service Call Dispatcher to manage customer calls and dispatch technicians effectively. This role requires strong communication skills, organizational abilities, and attention to detail.

Key Responsibilities:
  • Evaluate customer calls and assign the best technician to each service appointment.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.

Requirements:
  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.

Benefits:
  • PTO Time
  • Flex Schedule
  • Get Paid Weekly
  • Bonuses
  • Company Truck
  • 401(k) Match @ 4%
  • Paid Training, Educational Allowances/Reimbursement for Field-related Courses
  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays to Celebrate
  • Fresh Company Uniforms, Laundered Weekly
  • Company Events

Salary Range: $47,000-73,000/year.

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