Pump Service Coordinator Specialist

22 hours ago


Chelmsford, Massachusetts, United States Gustavo Preston Company Full time

Establish a fulfilling career with Gustavo Preston Company, a premier pump service organization in New England. As a Service Coordinator, you will play a vital role in ensuring seamless customer experiences through efficient dispatching and coordination of services.

About the Job

Estimated Salary: $60,000 - $80,000 per year (dependent on experience)

We are seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator. In this role, you will be responsible for receiving incoming service calls, researching customer site issues, and providing proactive solutions by scheduling technicians. You will also communicate effectively with customers and company personnel to ensure effective service delivery.

Key Responsibilities:
  • Manage incoming service calls and emergency situations promptly and efficiently.
  • Research customer site issues and equipment problems to identify potential solutions.
  • Communicate effectively with customers and company personnel to ensure timely and effective service delivery.
  • Collaborate with the Service Team Lead to deploy field solutions and optimize job completion.
  • Maintain accurate records of customer interactions, job status, and technician notes within our enterprise resource planning tool.
  • Review and reconcile service orders upon completion to ensure high levels of customer satisfaction.
  • Provide backup support to other roles as needed.
Why Join Gustavo Preston Company?

We offer an excellent benefits package, including medical, dental, vision, short- and long-term disability, life insurance, 401(k) matching, referral bonuses, and more. Our day shift schedule allows for a healthy work-life balance, and we prioritize continuous training opportunities and company-funded outings for our employees.

Gustavo Preston Company is committed to providing high-quality fluid handling equipment and exceptional ongoing support to our customers in Massachusetts and the greater New England area. If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, apply today



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