Customer Service Representative, Wood Panels

1 week ago


Anniston, Alabama, United States Kronospan LLC Full time

Job Title: Customer Service Representative, Wood Panels

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Kronospan LLC. As a Customer Service Representative, you will be responsible for handling customer complaints and product-related claims, providing exceptional customer service, and ensuring customer satisfaction.

Main Responsibilities:

  • Handle customer complaints and product-related claims in a timely and professional manner.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a fair and efficient manner.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).

Requirements:

  • Bachelor's or Associate's degree in a related field (e.g., business, communications, customer service).
  • Minimum 2 years of customer service experience in a consumer products industry.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong computer skills, with proficiency in Microsoft Office and other relevant software.

Preferred Qualifications:

  • Bilingual or multilingual skills.
  • Manufacturing experience.
  • Customer service experience in a wood products industry.

Location: Anniston



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