Customer Service Representative, Wood Panels
1 week ago
Job Title: Customer Service Representative, Wood Panels
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Kronospan LLC. As a Customer Service Representative, you will be responsible for handling customer complaints and product-related claims, providing exceptional customer service, and ensuring customer satisfaction.
Main Responsibilities:
- Handle customer complaints and product-related claims in a timely and professional manner.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a fair and efficient manner.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements:
- Bachelor's or Associate's degree in a related field (e.g., business, communications, customer service).
- Minimum 2 years of customer service experience in a consumer products industry.
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
- Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong computer skills, with proficiency in Microsoft Office and other relevant software.
Preferred Qualifications:
- Bilingual or multilingual skills.
- Manufacturing experience.
- Customer service experience in a wood products industry.
Location: Anniston
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