Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Kronospan LLC. As a Customer Service Representative, you will be responsible for handling customer complaints and product-related claims directly from our customers.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner
- Communicate effectively with customers through oral and written correspondence
- Manage customer orders, track progress, and provide updates as needed
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
- High school degree (Bachelor's or Associate's degree preferred)
- Excellent written and verbal communication/presentation skills
- Ability to handle multiple priorities and people simultaneously
- Flexibility to handle continually changing priorities/demands
- Strong customer orientation
- Strong team player
- Excellent math skills
- Commitment to company values
- Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment
- Strong computer skills, especially Microsoft Word, Outlook, Excel, PowerPoint, and the Adobe suite of products
What We Offer
- Growth opportunities, domestic and international, with the world's leading producer of wood panel products
- Work in a diverse, inclusive environment with colleagues from around the world
- Competitive benefits program, including affordable medical, dental, and vision plans
- 401(k) retirement plan with company match
- Paid time off, including a generous paid vacation plan and holidays after 90 days
- Life of Career training opportunities through our global or local KronoAcademy
How to Apply
Please submit your cover letter and resume, highlighting your education, experience, and skills. We look forward to hearing from you
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