Customer Experience Associate
4 weeks ago
Job Title: Customer Experience Associate
Job Type: Full-time
Location: Park Meadows - Lone Tree, CO
Job Category: Sales and Customer Service
Job Reference: BEBE1_DE
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, promoting our products, and driving sales growth.
Responsibilities:
- Provide excellent customer service through various channels, including phone, email, and in-person interactions.
- Promote and sell our products and services to customers, meeting or exceeding sales targets and KPIs.
- Develop and maintain strong relationships with customers, identifying opportunities for upselling and cross-selling.
- Assist customers with product information, order processing, returns, and technical support as needed.
- Handle escalated customer concerns, ensuring timely resolution and customer satisfaction.
- Collaborate with internal teams, including operations and logistics, to ensure seamless order fulfillment and service delivery.
- Maintain accurate records of customer interactions and transactions using CRM software.
Requirements:
- High school diploma or equivalent required.
- Minimum of 2 years of related customer service experience in a call center environment required.
- Retail experience preferred.
- Previous hybrid work experience environment preferred.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
- Must be able to work the required in-store shift on a peak business day, including holidays and weekends.
- Must reside within 30 miles of your designated Lovesac Retail store location.
- Bilingual/multilingual skills preferred.
- Proficiency in Microsoft Office: Word, Excel, and PowerPoint required.
- Proficiency in CRM and order management platforms required.
- Proficiency in NetSuite preferred.
- Proficiency in Gladly preferred.
What We Offer:
- Paid Time Off and Holiday Pay
- Sales Incentive Program
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings and Flexible Spending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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