Senior Product Manager

4 weeks ago


Littleton, Colorado, United States DISH Full time
Job Summary

We are seeking a highly skilled Senior Product Manager to lead the development of our digital customer experience. As a key member of our Retail Wireless team, you will be responsible for driving the improvement of the Boost Mobile customer experience, monitoring and analyzing customer interactions, feedback, and satisfaction levels to identify pain points, bottlenecks, and areas for improvement. You will implement strategies to enhance the overall user experience and drive customer satisfaction.

Key Responsibilities
  • Drive the improvement of the Boost Mobile customer experience
  • Monitor and analyze customer interactions, feedback, and satisfaction levels
  • Implement strategies to enhance the overall user experience and drive customer satisfaction
  • Drive capability development for the Boost Mobile customer app
  • Drive capability development for authenticated customer experience on web
Requirements
  • Bachelor's degree in a relevant field
  • 3+ years of experience in improving customer experiences for digital businesses
  • Strong understanding of enterprise software development and user experience best practices
  • Experience owning roadmaps for customer-facing apps and capability development
  • Expertise in authenticated web experiences


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