Food Service Specialist

2 weeks ago


New Orleans, Louisiana, United States Omni Hotels Full time

Location: Riverfront Hotel

Company Overview: Omni Hotels and Resorts is dedicated to providing authentic and memorable guest experiences across a portfolio of over 50 luxury hotels and resorts located in key business and leisure destinations throughout North America. Our brand is synonymous with exceptional service, a strong culture, and a commitment to innovation and authenticity in every market we serve. We pride ourselves on fostering a family-like atmosphere that encourages career growth and employee loyalty.

Position Summary: The selected candidate will play a crucial role in delivering outstanding service to guests in the restaurant and bar areas. Responsibilities include ensuring a seamless dining experience by taking food orders, providing detailed menu explanations, and promoting beverage and entrée selections in accordance with Omni Food and Beverage standards.

Key Responsibilities:

  • Welcome guests into the restaurant with a warm smile and exemplary customer service.
  • Set tables in accordance with event type and service standards.
  • Take food and beverage orders while offering insightful suggestions based on menu items.
  • Collaborate with the culinary team to address meal requirements, allergies, dietary restrictions, and special requests.
  • Utilize the MICROS system to accurately record transactions at the time of order.
  • Check in with guests to ensure satisfaction with each course and beverage.
  • Present an accurate bill to guests and process payments efficiently.
  • Maintain cleanliness and organization of work areas throughout the shift.
  • Prepare and clean tables as needed.
  • Complete closing duties at the end of the shift.

Qualifications:

  • A minimum of 1 year of experience as a restaurant server; fine dining experience is preferred, along with knowledge of wine and food preparation.
  • Ability to multitask effectively in a fast-paced environment.
  • Capability to stand and walk for extended periods, including the entirety of a shift.
  • Physical ability to lift, carry, push, pull, and place objects weighing up to 10 lbs without assistance.
  • Availability to work flexible shifts, including evenings, weekends, and holidays.
  • Possession of alcohol training certification (TIPS) is required.
  • Food Handler permit is necessary.
  • Must be able to remain on feet for prolonged periods.

Omni Hotels & Resorts is an equal opportunity employer - veterans/disability. The EEO is the Law poster and its supplement are available upon request.



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