Customer Service Manager

2 weeks ago


Columbia, Missouri, United States MOD Pizza Full time

We are seeking a Customer Service Manager to join our MOD Pizza team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.

The estimated salary for this role is $18.50 per hour, plus an incredible tip share program, resulting in almost $4/hour in additional earnings. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings.

Job Responsibilities:

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant

Required Qualifications:

  • Minimum of 1 year of customer service or restaurant leadership experience
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


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