Servicing Operations Director

4 weeks ago


Delray Beach, Florida, United States Segrera Associates Full time

Segrera Associates is seeking a seasoned professional to lead its servicing operations. The ideal candidate will have a strong background in financial services and experience in overseeing teams responsible for servicing activities.

Key responsibilities include:

  • Leading a team of cash and investor accountants to ensure timely processing, posting, and reconciliation of daily collections.
  • Overseeing the servicing team to ensure accurate and timely servicing of cases in compliance with company guidelines and industry best practices.
  • Ensuring adherence to company policies, regulatory requirements, and lender agreements.
  • Analyzing team performance metrics, identifying areas for improvement, and implementing proactive measures to create efficiencies.
  • Providing strong leadership and direction to a diverse team, fostering a collaborative and high-performance culture.
  • Serving as a point of contact for complex servicing issues, collaborating with attorneys and internal stakeholders to resolve matters efficiently.
  • Managing relationships with third-party vendors, ensuring alignment with company standards and contractual obligations.

Requirements include:

  • A minimum of 10+ years of experience in financial services, with prior experience in a leadership role overseeing servicing operations.
  • A minimum of a BA in a relevant field of study.
  • Demonstrated track record of success in optimizing servicing processes, improving efficiency, and driving results.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with internal stakeholders and external partners.
  • Familiarity with servicing technology solutions and systems, including loan servicing platforms and Microsoft Dynamics CRM.

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