Patient Registration Specialist I

2 weeks ago


Hartford, Alabama, United States University Hospitals Full time

Patient Access Coordinator - University Hospitals

Full-time Opportunity

Location: North-East, Ohio

Overview:

The Patient Access Coordinator at University Hospitals is an integral member of the Revenue Cycle team. This role is essential for ensuring precise patient registration, providing cost estimates, managing point-of-service collections, and delivering outstanding customer service to fulfill the needs of patients and clients. The position has a direct influence on reducing denials, enhancing customer satisfaction, and minimizing bad debt. Patient Access Coordinators are proficient in patient and physician interactions, registration processes, scheduling, and navigating complex systems.

Primary Responsibilities:

  • Conduct patient interviews and utilize various applications for registration and insurance claim processing
  • Demonstrate comprehensive knowledge of insurance coverage, benefits, and regulations
  • Verify insurance details and inform patients about charges and payment alternatives
  • Accurately collect co-payments, deductibles, and process payments
  • Ensure patient safety and protect PHI
  • Engage in special projects as assigned

Qualifications:

  • High School Diploma or GED Required
  • Minimum of 1 year of experience in healthcare or customer service Required
  • Familiarity with complex software systems
  • Excellent communication and relationship-building abilities
  • Capability to thrive in a fast-paced and high-pressure environment


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