Healthcare Access Representative
6 days ago
University Hospitals is seeking a highly skilled Patient Access Specialist to join our Revenue Cycle team. As an essential member of our team, you will be responsible for accurate registration, patient estimates, point of service collections, and providing exemplary customer service to patients and customers.
Key Responsibilities- Interview patients and utilize multiple complex applications to create or validate patient medical records and insurance/bill claims.
- Verify and allocate insurance plans using electronic eligibility tools, phone calls to payers, and web portals.
- Execute patient estimates, educate guarantors regarding charges and out-of-pocket liability, and establish payment plans when applicable.
- Successfully calculate, collect, and post co-pays, deductibles, co-insurance, and prior balances due from patients in accordance with policy.
- Take steps to prevent medical record duplications or incorrect patient selection, and safeguard Protected Health Information (PHI).
- High School Equivalent/GED Required
- 1+ years of healthcare or customer service experience Required; 2+ years of healthcare or customer service experience preferred
- College associate or bachelor's degree is equivalent to 1 year of work experience.
- Experience utilizing multiple complex software solutions
- Dependable to work in a 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise
- Notable client service, communication, and relationship building skills
- Ability to perform in a fast-paced and stressful environment
- Strong written and verbal communication skills
- Professional demeanor
- Detail-oriented and organized, with good analytical and problem-solving ability
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
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