Service Coordination Associate
1 week ago
Are you passionate about customer support and skilled in resolving issues while fostering positive connections? Join Ambient Comfort LLC as a full-time HVAC Customer Support Specialist. In this role, you will play a vital part in ensuring seamless operations and delivering exceptional service.
COMPENSATION AND BENEFITS
Our HVAC Customer Support Specialist earns a competitive hourly wage of $18.00/hour. The standard work schedule is Monday to Friday, 8:00 AM - 5:00 PM, with occasional evenings and weekends as needed.
In addition to competitive pay, we offer a comprehensive benefits package, including:
- Sick leave
- Company apparel
- SIMPLE IRA with a 3% employer match
- Medical, dental, and vision coverage
- Paid time off, holidays, and training
ROLE RESPONSIBILITIES
As an HVAC Customer Support Specialist, your day will involve a variety of tasks focused on multitasking and problem resolution. You will efficiently schedule and manage service or sales appointments as clients reach out. Utilizing your sales acumen, you will generate valuable leads and attract customers through our robust marketing initiatives. Addressing client inquiries and concerns with a positive demeanor is essential.
Additionally, you will oversee the assignment of technicians to ensure that client expectations are met, providing outstanding service to every customer. You will also conduct follow-up calls to ensure client satisfaction, maintaining a professional demeanor that leaves a lasting impression.
REQUIRED QUALIFICATIONS
- Excellent communication skills with a clear speaking voice
- Ability to handle multiple priorities effectively
- Strong organizational skills and attention to detail
ABOUT AMBIENT COMFORT LLC
At Ambient Comfort LLC, we are dedicated to providing top-notch HVAC solutions. Since our inception, we have established ourselves as a reliable provider in the heating and air conditioning sector, offering both commercial and residential services, maintenance, replacements, and new installations. Our core values of integrity, professionalism, and excellence guide our operations, and we pride ourselves on fostering a supportive and family-oriented workplace. Our employees have opportunities for growth and development, backed by an industry-leading compensation and benefits package.
INTERESTED IN JOINING OUR TEAM?
If you are ready to contribute to our success and become an integral part of our team, we encourage you to apply.
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