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Customer Support Specialist

2 months ago

Greenville, South Carolina, United States SilverTech Full time

We are a leading provider of innovative kitchen solutions, specializing in the development and sale of practical accessories and tools for cooking and baking with the Thermomix and other kitchen machines.

Our team of experts is dedicated to delivering high-quality products that meet the needs of our customers. We pride ourselves on our fast delivery, quick and competent customer service, and innovative products made in Germany.

As a key member of our team, you will be responsible for providing technical support to our customers, ensuring that they receive the best possible experience with our products. You will work closely with our in-house engineers and product designers to resolve customer issues and improve our products.

Our company culture values innovation, teamwork, and customer satisfaction. We are committed to creating a work environment that is collaborative, dynamic, and supportive of our employees' growth and development.

**Key Responsibilities:**

  • Provide technical support to customers via phone, email, or in-person
  • Work with cross-functional teams to resolve customer issues and improve products
  • Collaborate with engineers and designers to develop new products and features
  • Stay up-to-date with industry trends and competitor activity

**Requirements:**

  • Strong technical skills and knowledge of kitchen machines and accessories
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills