Laboratory Specialist
1 day ago
Work Schedule: Standard (Monday to Friday)
Environmental Conditions:
- Able to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
- Some degree of PPE (Personal Protective Equipment) required
Job Description:
Use inventory/order management electronic systems to perform the following activities:
- On-site program replenishments and disbursements
- Receiving, put-away, stock rotation, cycle counts, order entry and expediting
- Customer service call resolution, product returns, and backorder processing
Perform laboratory services such as:
- Order delivery
- Glassware processing
- Biological waste processing
- Chemical inventory receipt/reconciliation
- Media preparation
Analyzes/maintains/reconciles various reports to ensure contractual requirements are met.
Work within computer systems to access and follow standard operating procedures.
Proactively connect with the supervisor any customer concerns and/or potential problems.
Optimally address customer concerns within established resolution timeframes.
Engage in process improvement activities.
Build skills working in a Laboratory.
Drive process improvement, working with prepared solutions.
Handling of chemicals, media, as well as calculating custom prepared solutions in accordance with research.
Participate in team and customer facing meetings to support the needs of the research team.
Requirements:
- Must be Legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check to include drug screening.
Education:
- High school diploma or equivalent required.
- Associate degree in a related field preferred, or experience that demonstrates the required skills.
Experience:
- 2 years of related experience within a laboratory setting is preferred.
- Experience working in customer service is also a plus.
Knowledge, Skills, Abilities:
- Able to read, write, and speak English fluently.
- Strong verbal and written communication skills, and desire to deliver excellent customer service.
- Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Physical Requirements/Work Environment:
- Works primarily at customer sites, which may require independent work.
- Work areas may include spaces where chemical-based allergens are in use.
- Depending on the area of the building, personal protective equipment may be worn.
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