Business Services Manager

2 weeks ago


Merritt Island, United States Launch Credit Union Full time
Job Summary

The Business Services Manager is responsible for overseeing the day-to-day operations of the Business Services Department at Launch Credit Union. This role involves evaluating products and services offered, recommending new offerings to enhance the member experience, and implementing systems and processes to align with business banking strategies.

Key Responsibilities
  • Serves as a subject matter expert on all aspects of business banking, including deposit, treasury management, and loan operations.
  • Identifies products and services to enhance offerings to deepen relationships with business members.
  • Assists with the implementation of new products and services.
  • Ensures systems and processes support member adoption, functionality, and ease of use.
  • Determines product thresholds and limits based on Credit Union risk tolerance and member information.
  • Provides leadership and guidance to Business Services Specialists and other internal colleagues to ensure quality service to business members.
  • Performs research and recommends pricing strategies.
  • Creates, updates, and improves policies and procedures for the Business Services Department as needed.
  • Serves as an operational resource for the credit union pertaining to business accounts and business lending activities.
Requirements
  • High school diploma required; Bachelor's degree in finance, business, or a similar degree preferred.
  • A minimum of six years of related business operations experience in a bank or credit union required.
  • Supervisor experience: internal candidates must have satisfactory completion of the Aspiring Leaders Course or minimum of two years' supervisory experience; external candidates must have minimum of two years' supervisor experience.
  • Strong knowledge of business entity structures, treasury management, digital services, and business credit cards is beneficial but not required.
  • Strong written, verbal, organizational, and interpersonal skills.
  • Ability to identify problems, collect data, establish, and draw valid conclusions, and to recommend practical solutions.
  • Ability to contribute to multiple projects with minimal direction/supervision, and the ability to meet deadlines.
  • Knowledge of interdependencies amongst financial services functions.
  • Ability to champion and support best-in-class member service efforts.
  • Ability to effectively collaborate with others and accept challenging assignments.
  • Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.


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