Account Manager

5 days ago


Louisville, Kentucky, United States Compass Group Careers Full time
Job Description

About Compass Group Careers

Compass Group Careers is a leading provider of food and support services to the hospitality, restaurant, healthcare, education, entertainment, and gaming industries. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily and cost-effectively run their businesses.

Why Join Our Team?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates' careers to grow along with us.

We follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability, and Transparency. People FIRST is the foundation for everything we do at Compass Group Careers.

Job Summary

This is a customer-facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. The account manager will support Long John Silver Purchasing Co-Op. This role is located in a hybrid environment.

Responsibilities:
  • Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
  • Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
  • Create, develop, and maintain strong relationships with customers to grow business volumes.
  • Manage all aspects of customer contract requirements using project management planning tools.
  • Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
  • Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews).
  • Facilitate customer meetings in a timely and actionable manner.
  • Work in a team environment to support customers, company, and suppliers.
  • Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
  • Provide training and support to customers utilizing company technology and reporting platforms.
  • Responsible for the health of customer relationships, including regular and timely communication.
  • Develop, maintain, and prospect relationships with key customer representatives.
  • Develop and maintain strong knowledge of all program offerings, business solutions, and services available to customers.
Requirements:
  • Bachelor's degree or equivalent work experience required.
  • 4+ years' experience in account management or customer success.
  • Effective written and verbal communication skills.
  • Project Management skills/experience.
  • Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
  • Knowledge of Microsoft Excel, PowerPivot, Word, and PowerPoint required.
  • Up to 15-20% travel annually.

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