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Patient Access Coordinator

2 months ago


Keller, Texas, United States Emerus Full time
About Us

We are Emerus, a leader in small-format hospitals that partner with respected health systems to provide high-quality care to our communities.

Job Overview

The Patient Access Specialist will serve as a liaison between patients, payers, and healthcare team members, facilitating patient tracking and billing by obtaining and verifying demographic information, securing financial responsibility, and collecting out-of-pocket payments.

Key Responsibilities
  • Maintain compliance with regulatory requirements, including EMTALA, DNV, and HIPAA.
  • Provide exceptional customer service, understanding customer needs and building quality relationships.
  • Answer phone calls professionally, record messages, and communicate with medical staff.
  • Obtain and verify demographic information, insurance benefits, and authorizations.
  • Maximize collection efficiency and accuracy by pursuing collections at the time of service.
  • Scan registration and clinical documentation, maintain medical records, and assist with patient transfers.
  • Respond to medical record requests and maintain a clean working environment.
Requirements
  • High School Diploma or GED, required.
  • 1 year of patient registration and insurance verification experience, required; 2 years preferred.
  • Knowledge of various insurance plans and payors, required.
  • Basic understanding of medical terminology and excellent customer service skills.
  • Working knowledge of MS Office, strongly preferred.