Wireless Solutions Expert

1 week ago


Oakland, California, United States T-Mobile Full time
Unlock Your Potential as a Virtual Retail Mobile Expert

At T-Mobile, we're committed to empowering our employees to succeed. As a Virtual Retail Mobile Expert, you'll play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Sell and serve customers with a focus on providing best-in-class customer experiences and building loyalty
  • Stay up-to-date on T-Mobile experiences, new skills, and processes, as well as knowledge of systems, new products, and reference resources
  • Develop and maintain sales skills in new customer acquisition, including competitive drive and confidence for success
  • Utilize digital tools in interactions and onboarding
Requirements:
  • High School Diploma/GED (Required)
  • 12 months of customer service and/or sales experience, retail environment preferred (Required)
  • Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
  • Troubleshooting and working knowledge of IoT, computer hardware proficiency (Required)
What We Offer:
  • Hourly Base Pay: $18.00
  • Annualized Incentive Target: $16,800
  • Guaranteed $20/hour inclusive of base pay and incentives
  • Annual Stock Grant
  • Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more

At T-Mobile, we're committed to creating a workplace that values diversity, equity, and inclusion. We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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