Customer Service Representative

7 days ago


Stow, Ohio, United States MATCO Full time

bRoleOverview/bbrbrMatcoToolsisseekingaskilledCustomerServiceRepresentativetojoinourteam.Asakeymemberofourcustomer-facingteam,youwillberesponsibleforprovidingexceptionalservicetoourcustomers,ensuringtheirneedsaremet,andexceedingtheirexpectations.brbrbKeyResponsibilities/bbrbrGuidingcustomersinselectingtherightautomotivetoolsandtoolboxesbrHandlinginboundcalls,providingpricingdetails,andtroubleshootingissuesbrProvidingtechnicalsupport,includinginformationonproductspecificationsandavailabilitybrEfficientlymanagingordersusingourinternalsoftwaresystemsbrbrbRequirements/bbrbrHighschooldiplomaorequivalentbrAtleast1yearofcallcenterexperienceorequivalentexperienceindealingwithcustomersbrAvailabilitytoworkfrom2:30PMto11:00PMET,MondaytoFridaybrStrongcommunicationandproblem-solvingskillsbrbrbWhatWeOffer/bbrbrCompetitiveearningpotentialbr$300hiringbonusandannualcompanybonus/gainsharebrHybridworkenvironmentwith2daysremotebrOpportunitiesforcareergrowthanddevelopmentbrbrbAboutMatcoTools/bbrbrMatcoToolsisaleadingdistributorofqualityprofessionalautomotiveequipment,tools,andtoolboxes.Wearecommittedtoprovidingexceptionalcustomerserviceandsupportingthesuccessofourcustomers.Ifyouareamotivatedandcustomer-focusedindividual,weencourageyoutoapplyforthisexcitingopportunity.



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