Service Department Associate
5 days ago
**Job Overview:**
We are seeking a highly organized and customer-focused individual to join our Service Department as a Customer Operator at CarMax.
The estimated salary for this position is: $45,000 - $55,000 per year
As a Customer Operator, you will be responsible for delivering exceptional customer service by supporting our customers on the phone and in person before, during, and after service/repair processes.
**Responsibilities:**
+ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
+ Assist Customer Advisors/Service Consultants with customers when needed.
+ Answer basic service department questions, schedule service appointments, route customers calls.
+ Provide written messages to the responsible party in a timely manner.
+ Complete reminder calls for customers scheduled for an appointment.
+ Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
Key Qualifications:
+ Demonstrate exceptional interpersonal, communication, and customer service skills.
+ Execute Retail Service Standardized Work.
+ Maintain or exceed the CarMax guidelines for customer satisfaction.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
+ To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90-day waiting period depending on years of continuous service with the Company.
+ For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
About CarMax:
CarMax is an equal opportunity employer and welcomes applications from diverse candidates.
We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.
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