Service Department Associate

5 days ago


Fairfield, California, United States CarMax Full time

**Job Overview:**

We are seeking a highly organized and customer-focused individual to join our Service Department as a Customer Operator at CarMax.

The estimated salary for this position is: $45,000 - $55,000 per year

As a Customer Operator, you will be responsible for delivering exceptional customer service by supporting our customers on the phone and in person before, during, and after service/repair processes.

**Responsibilities:**

+ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

+ Assist Customer Advisors/Service Consultants with customers when needed.

+ Answer basic service department questions, schedule service appointments, route customers calls.

+ Provide written messages to the responsible party in a timely manner.

+ Complete reminder calls for customers scheduled for an appointment.

+ Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.

Key Qualifications:

+ Demonstrate exceptional interpersonal, communication, and customer service skills.

+ Execute Retail Service Standardized Work.

+ Maintain or exceed the CarMax guidelines for customer satisfaction.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

+ To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90-day waiting period depending on years of continuous service with the Company.

+ For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.

About CarMax:

CarMax is an equal opportunity employer and welcomes applications from diverse candidates.

We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.



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