Service Department Associate

3 weeks ago


Fairfield, California, United States CarMax Full time

Are you looking for a challenging and rewarding career in customer service? Look no further than CarMax As a Customer Operator, you will play a critical role in providing exceptional support to our customers.

Job Responsibilities:

  • Support customers on the phone and in person, resolving their inquiries and concerns
  • Collaborate with other departments to ensure seamless customer experiences
  • Provide regular updates to customers regarding their vehicle's status
  • Conduct follow-up calls to confirm customer satisfaction
  • Participate in ongoing training to enhance your skills and knowledge

Key Skills and Qualifications:

To excel in this role, you will need:

  • Outstanding communication and problem-solving skills
  • Able to work independently and as part of a team
  • Intermediate computer skills, including experience with CRM software
  • Proven ability to maintain high levels of customer satisfaction

Compensation and Benefits:

We offer a competitive salary of $21.00 per hour, as well as a comprehensive benefits package, including paid time away and comprehensive health insurance.

Culture and Values:

At CarMax, we value our associates' contributions and recognize their hard work and dedication. We strive to create a positive and inclusive work environment that fosters growth and development.



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