Customer Service Associate

6 days ago


Fairfield, California, United States The UPS Store Fairfield #4318 Full time
Job Summary

The Center Associate at The UPS Store Fairfield #4318 is a part-time position responsible for delivering exceptional customer service and sales support. As an integral member of our retail team, you will work closely with colleagues to ensure smooth daily operations and meet all customer needs.

About the Role

This individual contributor role requires strong communication and organizational skills to handle various responsibilities, including:

  • Greeting and assisting customers with shipping, printing, and packaging needs
  • Providing excellent customer service by answering inquiries, resolving issues, and maintaining a positive attitude
  • Processing and tracking shipments using UPS systems
  • Operating printers and other equipment to fulfill customer orders accurately and efficiently
Compensation & Benefits

We offer a competitive base salary of $12-$14 per hour, with potential commission earnings. Our employees also enjoy biweekly pay and may be eligible for additional benefits such as health insurance, retirement plans, and paid time off (based on eligibility).

Requirements

To succeed in this role, you should have:

  • A high school diploma or equivalent, with a college degree preferred
  • Previous retail or customer service experience highly preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient computer and technology skills
Estimated Salary Range

$48,000 - $56,000 per year (based on 20 hours/week)



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