Retail Service Coordinator
7 days ago
**Job Description:**
We are looking for a skilled and detail-oriented individual to join our Service Department as a Customer Operator at CarMax.
The estimated salary for this position is: $42,000 - $50,000 per year
As a Customer Operator, you will be responsible for delivering exceptional customer service by supporting our customers on the phone and in person before, during, and after service/repair processes.
**Responsibilities:**
+ Assist Customer Advisors/Service Consultants with customers when needed.
+ Answer basic service department questions, schedule service appointments, route customers calls.
+ Provide written messages to the responsible party in a timely manner.
+ Complete reminder calls for customers scheduled for an appointment.
+ Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
+ Contact customers with Repair Requests to schedule appointments.
+ File repair orders and all supporting documentation daily.
+ Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
Key Qualifications:
+ Demonstrate exceptional telephone etiquette and active listening skills.
+ Execute Retail Service Standardized Work.
+ Maintain or exceed the CarMax guidelines for customer satisfaction.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
+ To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90-day waiting period depending on years of continuous service with the Company.
+ For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
About CarMax:
CarMax is committed to providing our associates with opportunities for growth and development.
We offer a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) plan.
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