Client Relations Specialist

2 weeks ago


Alexandria, Virginia, United States Marlo Furniture Full time

Client Relations Specialist (Marlo)

Position Overview:

At Marlo Furniture, we take pride in our work and enjoy a vibrant workplace culture that fuels our growth. Our Client Relations Specialists are vital to our ongoing success.

Role Summary:

Client Relations Specialists engage with our clientele in a friendly and respectful manner, ensuring a premier customer experience both in-person and via telephone. They are adept with technology, capable of managing multiple tasks, and possess strong interpersonal skills, making them essential team players who uphold high standards in customer service.

Key Responsibilities:

  • Accurately input customer orders into the system.
  • Process payments to the appropriate accounts.
  • Ensure the security of cash and other financial instruments.
  • Prepare daily deposits in line with company policies.
  • Respond to incoming calls and address customer inquiries promptly and courteously.
  • Coordinate deliveries that align with customer preferences and company guidelines.
  • Maintain communication with customers regarding the status of their orders.
  • Generate daily reports as per company requirements.
  • Assist in maintaining an inviting showroom environment through display setup and tagging.
  • Support the Office Manager as needed.

Qualifications:

  • High School diploma or GED.
  • Strong business insight and excellent verbal and listening abilities.
  • Proficient in computer applications (Microsoft Outlook, Word, Excel, etc.).
  • Solid cash handling capabilities and the ability to perform calculations (discounts, interest, commission, percentages, etc.).
  • Exceptional interpersonal and human relations skills.
  • Demonstrated analytical and problem-solving abilities.
  • Ability to exercise sound judgment and make decisions while effectively addressing common inquiries or complaints.
  • Capability to lift/move up to 25 pounds regularly.
  • Bilingual skills are advantageous.

Equal Opportunity Commitment:

Marlo Furniture is dedicated to being an Equal Opportunity Employer and is committed to reasonably accommodating qualified individuals with disabilities to enable them to perform the essential functions of their role.



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