Client Engagement Specialist
2 weeks ago
Skills, Experience, Qualifications, If you possess the right qualifications for this role, we encourage you to consider this opportunity.
Client Engagement Specialist
Job ID:
Type: Full-Time Hourly Staff
# of Openings: 3
Category: Customer Experience
ISC2
Overview
At ISC2, we are dedicated to fostering a secure digital environment. As the premier nonprofit organization for cybersecurity professionals, our core principles — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion, and Excellence — guide our mission to promote a safe and secure cyber landscape. Our esteemed certifications serve as a globally recognized validation of cybersecurity expertise across all career stages. Our charitable initiative, the Center for Cyber Safety and Education, empowers ISC2 and its members to educate the public about cyber risks and facilitate entry into the cybersecurity field. Discover more about ISC2 online and engage with us on various platforms. By joining ISC2, you will contribute to an inclusive and equitable workplace, where diverse perspectives and experiences are valued. We invite you to play an active role in fostering a culture of belonging, authenticity, trust, and empowerment that drives our collective success.
Responsibilities- Deliver exceptional service to our clients consistently, utilizing various communication channels to meet performance metrics.
- Proactively promote our offerings, articulating product details and making tailored recommendations based on client needs.
- Identify opportunities to streamline client interactions, enhancing satisfaction and loyalty.
- Manage daily client communications effectively.
- Provide accurate, professional, and timely assistance to clients throughout the registration process, aiming for first-contact resolution.
- Address client inquiries through our case management system, documenting each interaction.
- Assist clients with issues such as password resets, profile updates, and certification-related inquiries.
- Process payments for maintenance fees and troubleshoot payment discrepancies.
- Facilitate client registrations for seminars.
- Navigate multiple web applications, including Case Management System and Live Person Agent Desktop.
- Monitor and report trends in client correspondence to the regional manager.
- Escalate complex inquiries to subject matter experts as needed.
- Support the CPE Auditor with straightforward audits and entries for continuing professional education credits.
- Commit to fostering diversity and contributing to an inclusive work environment.
- Perform additional duties as assigned.
- Exceptional written and verbal communication skills in English.
- Proficient in PC applications, including MS Office Suite (Word, Excel, PowerPoint, Outlook), as well as internet navigation.
- Experience with CRM/database applications is advantageous (e.g., Salesforce).
PI91d073407c
-
Lead Client Engagement Specialist
2 weeks ago
Alexandria, Virginia, United States DMV Fitness Full timeLead Client Engagement Specialist at DMV FitnessDMV Fitness is on the lookout for passionate individuals dedicated to fostering an environment that empowers clients to reach their fitness goals through relationship building, membership sales, and effective front desk management. As the Lead Client Engagement Specialist, you will be a pivotal figure at DMV...
-
Senior Partnership Engagement Specialist
4 weeks ago
Alexandria, Virginia, United States DarkStar Intelligence Full timeSenior Partnership Engagement Specialist Position SummaryThe Partnership Engagement Specialist plays a pivotal role in leading outreach and partnership activities within a designated area. This individual is responsible for timely report submissions across various departments, spearheading agency-wide communication, and executing strategic communication...
-
Client Relations Specialist
2 weeks ago
Alexandria, Virginia, United States Marlo Furniture Full timeClient Relations Specialist (Marlo)Position Overview:At Marlo Furniture, we take pride in our work and enjoy a vibrant workplace culture that fuels our growth. Our Client Relations Specialists are vital to our ongoing success.Role Summary:Client Relations Specialists engage with our clientele in a friendly and respectful manner, ensuring a premier customer...
-
Travel Nurse RN
1 week ago
Alexandria, Virginia, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN - Telemetry Specialist, you will be responsible for providing high-quality patient care in a telemetry setting.Job Summary:Provide direct patient care to patients in a telemetry...
-
Client Experience Specialist
5 days ago
Alexandria, Virginia, United States ECI Concepts Full timeWe are a leading marketing agency, ECI Concepts, seeking a highly skilled Customer Care Representative to join our team on a permanent basis. You will work closely with our Client Experience Team and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client...
-
Customer Engagement Specialist
2 weeks ago
Alexandria, Virginia, United States United States Senate Federal Credit Union Full timePosition OverviewObjective:At the United States Senate Federal Credit Union, we are dedicated to enhancing the financial well-being of our members at every stage of their journey. Our commitment is to integrate sustainability and security into each financial solution we offer.Core Values: S.T.R.I.V.ESafeguards the trust of our members and colleagues by...
-
Client Service Specialist
2 weeks ago
Alexandria, Virginia, United States United States Senate Federal Credit Union Full timePosition OverviewObjective:In alignment with the United States Senate Federal Credit Union's commitment to service, our goal is to enhance the financial well-being of our members at every stage of their lives by integrating sustainability and security into our financial offerings.Core Values: S.T.R.I.V.ESafeguards the trust of our members and staff by...
-
Client Relations Specialist
3 days ago
Alexandria, Virginia, United States Guidant Financial Full timeJob Description**About Guidant Financial**Guidant Financial is a leading provider of innovative funding solutions and technology to help entrepreneurs start and grow their small businesses. We're committed to empowering our employees to make a meaningful impact on our clients and their careers.**The Role**We're seeking a highly skilled and motivated Client...
-
Community Engagement Specialist
5 days ago
Alexandria, Virginia, United States Bozzuto Full timeAbout the RoleAt Bozzuto, we're dedicated to creating exceptional experiences for our residents and stakeholders. As a Sales & Marketing Associate, you'll play a vital role in promoting our communities and delivering outstanding customer service.Key ResponsibilitiesLead Conversion: Convert leads into community tours by following up with prospects and...
-
Client Relations Specialist
1 week ago
Alexandria, Virginia, United States American Association For Marriage and Family Therapy Inc Full timePosition OverviewThe American Association for Marriage and Family Therapy (AAMFT) is seeking a committed Membership Services Coordinator to deliver outstanding support to both existing and prospective members. This role is essential in addressing questions regarding AAMFT's offerings, including programs, products, events, and services, ensuring that member...
-
Veterinary Client Relations Specialist
2 weeks ago
Alexandria, Virginia, United States VCA Animal Hospitals Full timeAbout UsAt VCA Animal Hospitals, we pride ourselves on creating a welcoming environment that feels like family. Our commitment to excellence in veterinary care is matched only by our dedication to our clients and their beloved pets.Position OverviewWe are currently seeking a Client Service Representative to become an integral part of our dynamic team. This...
-
Travel Nurse RN
3 days ago
Alexandria, Virginia, United States HealthEcareers - Client Full timeJob SummaryWe are seeking a skilled Telemetry RN to join our team at HealthEcareers - Client. As a Telemetry RN, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.Key ResponsibilitiesMonitor and analyze patient data to identify potential health risks and develop effective care plans.Collaborate with...
-
Brand Engagement and Communications Specialist
2 weeks ago
Alexandria, Virginia, United States Council on Social Work Education Full timeJob Overview: We are seeking a talented Marketing and Communications Coordinator to enhance our outreach efforts at the Council on Social Work Education. This role is pivotal in shaping our communications strategy and executing impactful marketing initiatives.Compensation: The position offers a competitive salary ranging from $72,000 to $77,000, depending on...
-
Director of Life Enrichment and Engagement
1 week ago
Alexandria, Virginia, United States Hirebridge Full timeJob SummaryThe Director of Life Enrichment and Engagement is a key member of our team, responsible for overseeing the development, coordination, and promotion of creative and life-enhancing programs and events for residents across our continuum of care.Key ResponsibilitiesProgram Development:Ensure compliance with relevant regulations and standards for...
-
Director of Life Enrichment and Engagement
1 week ago
Alexandria, Virginia, United States Hirebridge Full timeJob SummaryThe Director of Life Enrichment and Engagement is a key member of our team, responsible for overseeing the development, coordination, and promotion of creative and life-enhancing programs and events for residents across our continuum of care.Key ResponsibilitiesProgram Development:Ensure compliance with relevant regulations and standards for...
-
Client Support Specialist
2 weeks ago
Alexandria, Virginia, United States ABC Imaging Full timeCustomer Service Representative - Print IndustryJob Location: Alexandria, VAEmployment Type: Full-TimePosition Overview: This role operates in a dynamic and deadline-driven environment. The ability to function autonomously as well as collaboratively within a team is essential.Key Responsibilities:Regularly monitor incoming job requests from various channels...
-
Membership Engagement Associate
2 weeks ago
Alexandria, Virginia, United States American Association For Marriage and Family Therapy Inc Full timePosition OverviewThe American Association for Marriage and Family Therapy (AAMFT) is seeking a committed Membership Services Coordinator to deliver outstanding support to existing and prospective members. This role involves addressing questions regarding AAMFT offerings, including programs, products, events, and services, with promptness and precision,...
-
Pet Care Specialist
1 week ago
Alexandria, Virginia, United States Passionately Pets Full timeWe are seeking a dedicated and compassionate Pet Care Specialist to join our team at Passionately Pets, a reputable pet sitting and dog walking company.This part-time position involves visiting clients' homes, walking their pets, and ensuring their well-being. As a Pet Care Specialist, you will have the opportunity to spend time with amazing dogs, cats, and...
-
Client Support Specialist
2 weeks ago
Alexandria, Virginia, United States (ISC)2 Full timeCustomer Experience AdvisorJob OverviewAt ISC2, we are dedicated to fostering a secure digital environment. As the premier nonprofit organization for cybersecurity professionals, our foundational values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion, and Excellence — guide our mission to create a safer cyber world. Our esteemed...
-
Animal Care Specialist
2 weeks ago
Alexandria, Virginia, United States Passionately Pets Full timeAre you looking for a fulfilling role that allows you to work outdoors and engage with animals? If you have a passion for caring for pets, then becoming a member of the Passionately Pets Team could be the perfect fit for you! Passionately Pets, a local In-Home Pet Care and Dog Walking Service, is on the lookout for dedicated pet caregivers to join our...