Customer Support Specialist

2 weeks ago


Arlington, Tennessee, United States Lab Express Full time

Position: Logistics Call Center/Data Entry

Company: Lab Express, Inc.

Lab Express is a dedicated logistics service provider tailored specifically for the Laboratory and Medical sectors. We understand that efficiently gathering essential data and transporting medical materials from various sources is crucial for success in today's competitive landscape.

Role Overview:
We are looking for enthusiastic individuals to become part of our Customer Service team. As a Customer Service Representative, your primary responsibilities will include processing customer orders received through various communication channels and ensuring their prompt and precise execution according to customer requirements. You will also facilitate communication with our courier team to guarantee timely and accurate service delivery.

Key Responsibilities:

  • Process and fulfill customer orders efficiently.
  • Handle incoming inquiries from field drivers.
  • Assign orders to drivers based on geographical considerations.
  • Monitor driver activities and report on route performance as necessary.
  • Conduct follow-ups with drivers to ensure timely completion of deliveries.
  • Report any issues or incidents to the appropriate personnel.
  • Generate regular reports as required by customer specifications.
Qualifications:
  • High School diploma or equivalent.
  • Preferred experience in a CALL CENTER or LOGISTICS/TRANSPORTATION environment.
  • Proficient in computer skills, including MS Office applications (Excel, Word, Outlook) and internet navigation.
  • Strong work ethic with the ability to manage multiple tasks.
  • Exceptional communication and customer service abilities.
  • High level of reliability and accountability.
  • Attention to detail with a commitment to accuracy.
  • Ability to maintain composure and empathy in challenging situations.
  • Self-motivated with effective time management skills.
  • Capable of using multiple software applications simultaneously.
  • Professional demeanor with a friendly and courteous approach.
  • Customer-oriented mindset with adaptability to various personality types.
  • Effective multitasking and prioritization skills.
We appreciate your interest in joining our team. Lab Express is committed to fostering growth and development within our workforce.

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