Service Leader

4 days ago


Rochester, Michigan, United States Chipotle Full time
Service Leader

Cultivate a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives.

The Opportunity

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.

Key Responsibilities
  • Ensure great tasting, high quality food is served
  • Help resolve food quality issues
  • Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following Daily Food Safety Checklist and food safety policies and procedures
  • Help resolve customer incidents and work to ensure positive customer experiences
  • Help monitor crew breaks, shift changes, shift meetings, and line schedules
  • Develop and cross train all front of house Crew
  • Assist with Crew performance reviews
  • Develop future Service Leaders
  • Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Requirements
  • Have Chipotle Crew member and/or Kitchen Leader experience
  • Be able to understand and articulate Chipotle's Food With Integrity philosophy
  • Have knowledge and experience of cash handling policies and procedures
  • Have knowledge of Food Safety and health department matters
  • Have familiarity with office paperwork
  • Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
  • Have a high school diploma
  • Have restaurant experience

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a people-first company rooted in values, committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle is an equal opportunity employer that values diversity at all levels. As a champion of diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and supported.


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