Associate Team Leader

4 weeks ago


Rochester Hills, Michigan, United States Block Advisors Full time
Job Summary

As an Associate Team Leader at Block Advisors, you will play a critical role in supporting the success of our retail offices during tax season. You will be responsible for ensuring that our clients receive exceptional service and that our tax office operations run smoothly and efficiently.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in managing the daily operations of the tax office
  • Ensure that all tax office associates are scheduled and working efficiently
  • Provide excellent client service and resolve any escalated issues
  • Lead daily activities to ensure that all tax office associates are meeting their goals and objectives
  • Communicate essential information to office associates and ensure that they are aware of any changes or updates

Requirements:

  • Previous experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and ability to work a flexible schedule

Preferred Qualifications:

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

About Us:

At Block Advisors, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of Block Advisors.


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